Terms & Conditions

Terms & Conditions:

For after-hours contact regarding shuttle services, please contact Sun Star Shuttle at 1-250-554-8005.

**Sun Star shuttle requests that all passengers call our office at 250-554-8005 at least 24 hours prior to your pick-up time to reconfirm your departure transfer details.
**Please note that the Kamloops Shuttle begins pick-up at your Sun Peaks Accommodations, up to 30 minutes prior to your scheduled pick-up time.

Cancellation:

WINTER POLICY:

The full deposit is refundable if a reservation is cancelled outside of 48 hours, prior to the pick-up time. Deposits are non-refundable if a cancellation is made within 48 hours of the pick-up time.

SUMMER POLICY:

The full deposit is refundable if a reservation is cancelled outside of 72 hours, prior to the pick-up time. Deposits are non-refundable if a cancellation is made within 72 hours of the pick-up time.

CHARTER SERVICES POLICY (SUMMER & WINTER):

Charter quotes are based on the confirmed itinerary, any changes requested inside of 72 hours are subject to full forfeiture of the reservation charge.

Missed connections, Delayed & Cancelled Flights/:

In the event of flight delays/cancellations/missed connections, all customers are required to contact our office immediately at 250-554-8005, to provide an updated time of their arrival. Passengers will then be transported on the next available shuttle. We request that passengers wait in the arrival area (by the baggage carousel) and the shuttle drivers will approach the passengers or announce their names in the PA system. If there is not another scheduled airport transfer for the day, Sun Star Shuttle will not be financially responsible for the guests’ transportation. Sun Star Shuttle will not be responsible if a guest misses their YKA departure due to bad road conditions, passengers loading late, or mechanical issues, or any other conditions.
**applicable to bus transfers

Lost Baggage:

In the event of lost baggage, passengers are required to first check-in with the shuttle driver, then report to the airline.

Payment/Booking Confirmation:

* Visa, Master Card and American Express are accepted for payment. & 5% GST is applicable
for all services. Debit Cards are not accepted.

WINTER BOOKINGS PAYMENT POLICY (NOVEMBER 1st-MARCH 31st):

Full payment is due at the time of booking. All winter bookings are required to be made 48 hours in
advance.

SUMMER BOOKINGS PAYMENT POLICY (APRIL 1ST- OCTOBER 31st):

Full payment is due at the time of booking. All summer bookings are required to be made 72 hours in advance. Inquiries can be made for multiple seat rates for 2 or more seats booked at the time of booking for the same shuttle pick-up time.
**Please note that all online bookings are not to be considered confirmed until a confirmation is
received from Sun Star Shuttle.
** Verbal confirmations are available by calling 1-250-554-8005 during business hours.
**Shuttle services are provided for advanced confirmed bookings only.
**Guest must provide, flight number, arrival/departure time and date, number of passengers, accommodation and check in location upon booking.
**Applicable to bus and Kamloops hotel transfers

Kamloops Airport Arrivals:

Upon arrival at Kamloops airport, please collect your baggage and proceed to the arrival’s hall. Our shuttle drivers will be waiting to meet you with a ‘Sun Star Shuttle’ sign. Divers always have a list of
passenger names, flight information and location of drop-off (accommodation in Sun Peaks).

**If your accommodation has been booked through Bear Country, the shuttle will first take you to their office to check-in, then onwards to your accommodation.
Sun Peaks Departures:
**Please note that the Kamloops Shuttle begins pick-up at your Sun Peaks Accommodations, up to 30 minutes prior to your scheduled pick-up time.
This is to ensure that all guests depart Sun Peaks at the correct departure time. If you are unable to depart 30 minutes prior to your scheduled time, our shuttle service will not be responsible to wait, as one delay will delay the resort departure time. (Passengers will not be eligible for refund and will be responsible for their own transportation to the airport if they are not ready to board the shuttle 30 minutes prior to the shuttle departure time.)

**Sun Star shuttle requests that all passengers call our office at 250-554-8005 at least 24 hours prior to your pick-up time to reconfirm your departure transfer details.
**applicable to bus and Kamloops hotel transfers

Children:

Children must be accompanied by an adult that is 19 years or older.
Sun Star shuttle is not responsible for providing car seats, it is up to the discretion of the passengers to bring their own car seats. However, we highly recommend that passengers bring their own car seats.

Baggage Allowance:
1 luggage bag, 1 ski and 1 boot bag, 1 carry on. Baggage will only be transferred for paying guests.
**applicable to bus and Kamloops hotel transfers

Bus and Kamloops Hotel Transfers:
Bus and alternate pick-ups and drop-offs are available for an additional transfer ADD ON fee.
These bookings MUST be booked in conjunction with a Kamloops Airport Transfer Seat to Sun Peaks.

A shuttle will not be dispatched for passengers arriving via bus, until passengers call our office (250-554-8005) upon arrival to the Kamloops bus terminals. Passengers will then be transferred to Kamloops airport, where they will then be transferred on the next available Shuttle to Sun Peaks.

In case of a Bus Delay, we require that passengers contact us immediately to provide an updated time of arrival. If there is not another scheduled airport transfer for the day, then transfer will be considered a non-refundable cancellation and Sun Star Shuttle will not be financially responsible for the passenger’s transportation.

Payment:

**Transfers to and from EBus/Kamloops Hotels have an additional charge per booking (one-way) of $17 per person.
**Transfers to and from Rider Express have an additional charge per booking (one-way) of $19 per person.

Arrival/Departure:

**Sun Star shuttle requests that all passengers call our office at 250-554-8005 at least 24 hours prior to your pick-up time to reconfirm your departure transfer details.

Inter Resort Shuttles:

Shared Inter Resort Shuttles (Kelowna Airport, Big White & Silver Star):
Shared Inter Resort Shuttles are only offered for the following areas – Kelowna Airport, Big White and Silver Star. This service runs once per day, and has a requirement of a minimum of 4 passengers.

The minimum 4 passenger requirement can be met in one of 2 ways:

  1. If you are booking for less than 4 passengers, then you can be added to a wait list to see if other passengers book for the same date to fulfill the minimum 4 passenger requirement. It’s the passenger’s responsibility to call our office to check if the minimum passenger requirement has been met. If the minimum passenger requirement is not met 7 days prior to the date of service, the shuttle service will not operate on that day. Note: passengers are not charge while on the wait list, payment is only taken if the service is completed.
  2. If 4 passengers are not booked for your required date of transfer, passengers are able to purchase 4 seats on the shuttle to ensure that the service operates on that date. If 4 seats are purchased by 1 passenger and other passengers do book for the same date to fulfill the minimum passenger requirement, then the cost will be refunded and distributed amongst all travelling passengers.

Private Charter Shuttles:

Private Charter Shuttles are offered anywhere within BC.
Popular routes include Kamloops Airport, Kelowna Airport, Big White, Silver Star, Revelstoke, Vancouver, Whistler, Blue River
Private charter shuttle rates are based on the size of the vehicle.
A One-hour grocery stop can be added on to the service, with an additional charge.
For inquiries about private charter shuttles please contact our office by email or phone at 250-554-8005.

Thank You for your Business!